Telia simplifies processes, streamlines POS and improves the customer experience with Dynamics 365

As the largest telecom company in Sweden, Telia wanted to streamline its warehouse and sales processes and create a reliable experience for its customers. It considered how to connect Microsoft Dynamics 365 with its existing SAP systems while reducing the total number of systems and simplifying daily tasks for employees.

Telia used several Dynamics 365 Business Applications - Commerce, Supply Chain Management, and Finance – along with Microsoft Power BI. As a result, the company halved its number of different systems, gained the capability for detailed inventory tracking, improved its sales, and created a faster, more personalized shopping experience for its customers.

Read more: Telia simplifies processes, streamlines POS, and improves customer experience with Dynamics 365 | Microsoft Customer Stories

Company: United Hours